Welcome to Duane Reade Sucks.
There is a virtual monopoly in New York City on drug stores. As they say in the jingle, "Everywhere you go, Duane Reade!" The chain operates over 230 stores, and has been ranked as the fastest-growing drugstore chain in the country.
Yet for a city that prides itself on being the best in the world (best restaurants, best theater, best nightlife, best museums, best shopping, and so on), we have the worst drug stores. The typical Duane Reade drugstore offers a dingy, dirty atmosphere and surly, foul-mouthed, incompetent (if not downright violent) staff.
As feedback to store employees and managers has gotten me nowhere over the years, I thought it time to create a space for New Yorkers to share their Duane Reade stories. Please, be polite and be honest about your experiences in Duane Reade stores. Hopefully with some collective storytelling, and the power of numbers, we can make management aware of the problems and improve this staple of New York life for everyone.
Submit your own stories via e-mail to firstname.lastname@example.org.