Wednesday, March 31, 2010

Former Employee Shares Story

Thanks for this recent submission...

Hello, I'm going to give you some background on DR, even though I did indeed work for Duane Reade, I have to admit that it got to be one of the worst company to ever work for. I've been a loyal, dedicated and responsible worker for 3 years. I was a pharmacy technician. I loved with I did, I just hate whom I worked for. Employer treat they employees like crap then they wonder why customers get bad treatment at times. I'm not going to lie, there were a few occasions when patients did get on my nerves and honestly working in a pharmacy can be overwhelming. There are reasons why scripts take long, scripts are turned downed etc. However, I always kept a smile on my face .Never got a complaint from no one. I loved making my patients happy and knowing that I somewhat impacted their lives. All the regulars knew me and I knew them.

DR cooperate always complained and nag about small minor stuff but never want to show appreciation and say thank you to the good we did for the store. Everyday they would send emails about different task we must do, etc. There was so much they want done at the pharmacy with little time. They don't care about people, all they care about is money and prescription count. They want all the money but don't want to pay because honestly the pay is not that great. When I started, I was a full time worker. After 2 years, they automatically dropped it to part time without my knowledge. I was very upset because I have bills and rent to pay. I confronted my manager and was told that there was nothing she can do about it. The most she can do is give me the max of part time hours which was 36 hours a week. I said that's kool.

A few weeks later, I looked at my schedule and saw that my hours dropped tremendously to 30 hours a week. I confronted my manager once again and she said the district manager sent a email saying we were over budget and she had to decrease everyone hours. I'm like to myself how the hell were over budget but yet they stay opening up new branches, coming out with DR products etc. They got money for that but don't got money to pay the employees. We stayed under staffed(that's one reason why wait time was long). They wanted so much out of us. We had security in my store at one point, they stopped security in my store. We used to get secret shopper visits, they stopped that. We used to do prescription delivery,transfer and central fill they stopped that. We lost so many patients due to no delivery. I was very upset about that. Shoplifting increased in our store. They would send emails, saying look out for shoplifters. I'm like if they didn't cut security then maybe shoplifting wouldn't have increased. Honestly, they wasn't paying me extra for watching out for thieves so therefore I didn't care.

They want all the money. As long as they're rich, that's all they care about. I got terminated from DR recently and I'm kind of relief but the way they terminated me was totally unjustify. For 2 years, I worked with this obnoxious, arrogant, rude, disrespectful pharmacist. He only worked on the weekends. As long as I worked with him, for some apparent reason, I always felt he had something against me. Although, I was very nice towards him, never gave him a nasty attitude, he would always pick arguments with me over something pity but I never argue back because for one I did respect him as a pharmacist, colleague and as an individual. I've never got that in return. He treated other workers with more respect then he did myself. I always wondered why he treat me with such animosity. He treated some patients like crap as well. Many of out patients complaint about him to me and management but of course nothing was done about it. We did get along at times, but I always try my best not to push his buttons even if it wasn't purposely. Example, he actually screamed at me because I wrote a lower case l on a prescription bag for the patient last name instead of a capital L.

Once one of my regular patients came in, she gave me a prescription. I went to go see if we had it and we only had partial. I went back to her and told her we had to order it for the next day. She told me she really needed it and asked if we had some to give her so I told her we did. I went to the pharmacist and told him that the patient wanted the partial. He screamed at me, saying I shouldn't take matters into my own hands and that he's the pharmacist. He should give the permission, not me. I told him fine. All I was doing was trying to help and I got yelled at. I noticed that when other technicians do the same stuff I do, he wouldn't get mad but when it's me he would. I complaint about him to the supervising pharmacist whom works on the weekday and is really nice. He said he would talk to him. I got yelled at again from the weekend pharmacist for complaining about him. I'm like I can never win.

I got terminated because of the weekend pharmacist. One Saturday, he was helping a patient with his medicine. The patient had to pay for his medicine but it wasn't going to be scanned for until the next day(long story why). His previous co pay was $4.19 but he handed me a five dollar bill. Being that I didn't scanned a item, I needed a transaction to give him his remaining change. A customer came with a few items and wanted to purchase at my register. I told the patient to hold on while I take care the customer(because once I open the draw, I can just give him his change). He said OK. The pharmacist came to the register and saw that the patient was still there. Unaware of what was going on, instead of him asking me nicely why the patient was still there, he demanded me in a hostile tone to finish with the patient first then attend to the customer. I told him politely that I need to make the transaction to give him his change. The pharmacist went back into the pharmacy. The customer was very upset and took what the pharmacist said offensively. She told me that she wanted to say something to him but I just told her to leave it alone.

The customer had a friend with her and it was the customer friend who confronted the pharmacist. She told him that he needs to have more respect for his co workers and customers and he shouldn't talk to people in that tone. He told her to shut up and get out. They exchanged a few words then she left. After she left, he came at me, yelling and screaming at me, saying i was happy to hear that and it was my fault she insulted him. I told him I had nothing to do with it and that I was just doing my job. Instead he kept yelling at me, saying that's why he don't like me working with him at times and how I wonder why he yells at me. That's when I said enough is enough. It was becoming unbearable. I was so upset, I blasted back at him. I told him I'm not his child, he don't pay me and he don't need to talk to me like that. He kept yelling, so I said I was tired of his sh*t and he's not my f**king father. He told me to punch out and leave. Two customers witness the commotion. One left and the one that was still, I apologized to her for witnessing that. She was actually on my side and said no problem..

The manager came and pulled me aside. She told me how the two customers came to the front to complain about the pharmacist. I told her what happen so she told me to take the rest of the day off. I came to work Monday and was told how he sent a statement to cooperate. The supervising pharmacist asked me what happened and I told him. He said how the weekend pharmacist said I cursed him out. I admitted that I used profanity but I was provoked and was fed up with his foul mouth. I had put up with it for too long and I could only take but so much. I also said I didn't insult him using them curse words. The supervising pharmacist seemed to understood. I told him I didn't want to work with that pharmacist again. He said for me to send a statement to the PDM(pharmacist district manager). I did that very night. I did not get a response back till this day. I went to work the whole week and during that week I was told I had no choice to work with the weekend pharmacist. I obliged.

Saturday came and I was very nervous to work with him. I was so concern about what if he tells me to leave again, what if he starts another altercation, what if he really hates me now. On my part, I really wanted to apologize to him for cursing. I don't like to hold grudges but for some reason something was telling me don't apologize. It would have made me look like the bigger person but I figured maybe to him that would have shown a sign of weakness and I wasn't about to go for that. Surprisingly, the day went smooth. Even though we didn't have any personal conversations, he cooperated and was even extra nice to the patients. I was wowed and actually kind of glad to see him work differently for the better. I said to myself maybe that altercation was a wake up call or he had a meeting with the cooperate and told him to change his ways. Either way, I was impressed. I was like finally things look like they going to be alright. It's all over.

I was so wrong. I came to work on Monday and my manager said she needed to talk to me. We went her office and I was told that I was put on suspension for using profanity in the store. I was like "WHAT'...you got to be kidding me. It wasn't my fault and this is my first offense. I asked what happened and for how long I'm suspended. She said a lady from cooperate called her that morning and told her to put me on suspension and I have to contact my union. I'm like no one even ask or got my side of the story and I'm suspended. I said OK. I'm going to go home and call the union. I was upset because my manager could had called me at home to tell me instead of me going all the way to work to hear this. I was schedule for 3PM so she had plenty of time to call me. I went home and called only to get the secretary, so I had to leave a message. The next day, my manager calls me to tell me that I was officially terminated and that if I had any questions that I need to contact my union. I was like wow...ok... fine.

I called the union again and left another message. Its been a whole week and still haven't heard anything from the union. I came to the realization that DR really don't give a dayum about you. I bust my behind for 3 years for them. Worked on the floor, did front end, did extra stuff that my job title didn't require and I got treated like trash. They didn't even give me a warning and even my side of the story. I didn't talk to anyone from cooperate. They only concern is that I used profanity. My first offense and I got the boot. My supervising pharmacist tried to get me to come back and sent a email to cooperate saying I'm such a great worker and it's going to be a lost to the store and they going to send something back saying they don't care that I'm a great worker. I used profanity and they don't tolerate it so therefore I can't work for them. I don't even want to work back for them. The only good thing I can say is that I discovered my passion working for them and that's medicine. I came in knowing nothing and left out with so much knowledge and experience. I came across this website and decided to share my story. I felt I needed to. Not only customers hate it, they're employees that does as well.

I would never recommend any one to work or even shop there. There prices are too high anyway. I'm nothing but truthful here. No reason to lie. DR sucks BIGTIME. BTW, that weekend pharmacist still got his job and is still working there....SMH....Thanks for reading.....

34 Comments:

At 4/30/2010 5:00 AM, Anonymous Anonymous said...

This starts out seeming like this person is pretty sad. But the union prevents people from being fired on a first offense. Secondly, hours aren't just cut, so obviously this person missed work consecutively and thats why she was reduced to part time rather than full time. Its funny, how closer to the end of the long winded rant she stipulates that she has no reason to lie, actually, shes motivated by anger and therefore is not objective. Prolly posted by the person who created the site in an attempt to get more views. Cut the crap and give some real explanations as to why it sucks.

 
At 4/30/2010 7:24 AM, Blogger DRS said...

Actually, I am just a very dissatisfied customer who started this several years ago (the oldest posts are at the bottom). I don't care about "getting more views" because I don't have any advertising on here. Are you management? You seem very defensive.

 
At 5/07/2010 12:40 PM, Anonymous Anonymous said...

My main complaint about Duane Reade is their bad/slow service. I've often seen a line with ten people and just one cashier. Sometimes the cashier is an immigrant who speaks little or no English; or it's some bored, hostile black teenager who hates being there. Still, if you live in Manhattan, there's little choice but to go to DR. The one good thing I can say about DR is their stores are always clean and well-stocked.

 
At 5/28/2010 3:48 AM, Anonymous Anonymous said...

I've read through the original DR employee post and sadly as a DR pharmacy technician myself I doubt she is lying. Despite the fact we are supposedly supported by a labor union the only way you could tell is by the $14.00 they deduct every paycheck. When there is a problem or you need to contact the labor union it is nearly impossible. By chance the labor union chief came into our Long Island store and I asked him to post his contact information in our break room (which mysteriously disappeared days later).
Secondly, it is very possible for hours to be mysteriously cut without notice as well. As a matter of fact it's happen to me and several other techs I work with. This company does everything it can to limit hours, limit hourly pay and limit amount of benefits offered to it's employees. To be honest they treat the pharmacist poorly as well. Overall I have worked with this company for 2 years and it has been the worst. I am staying with them till I finish graduate school.
I would like to add that despite the negative aspects of the job I still personally try my best with each customer I serve. I enjoy helping/serving the public and always give my best effort to see any problems are quickly and efficiently solved. People will always complain no matter what but I know our pharmacy does a good job in serving our community.

 
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At 3/20/2011 8:37 PM, Anonymous Anonymous said...

I agree the employers do treat the employee's really bad. They never give you hours and just schedule you whenever they want. When we are unable to make it in those hours that they have schedules on their own, they get mad and cut off more hours out of spite. Also when they cut hours and randomly reschedule us, they don't even tell us. When we come in they just stand there and laugh and go why are you here? When we say Oh! Aren't I scheduled for this hour? They just go no go home. Seriously! What are these mannerisms. It is even more ridiculous that we need to work around the store managers mood swings and their temper tantrums. I find this matter so unprofessional. They are not 5 years old where they should be throwing fits because their day was bad. We don't even get paid the amount we are suppose to. Customers wonder why they aren't treated well because the environment we work in is horrendous. Yes, mistakes are made since we are all human and we do try to the best of our possibility to help our customers, but there are days when we are just swamped with work especially in the pharmacy. The problem is not the workers it is the manager who schedules. There are days when only one person is working with the pharmacist and we just can't handle all the phone calls and people who are coming to pick up or drop off their prescriptions. When customers complain who is blamed, the worker. I ask WHY? It isn't the workers fault that we couldn't help the customer as soon as possible. I like to ask how is it possible to help someone up front when your on the phone with another customer. Obviously, if you leave the customer on the phone on hold and help the person up front the customer on the phone will be mad and if I stay on the phone the customer up front will be mad. Does the employer ever think of the situation and try to understand the situation the employee is in? NOPE NEVER!! All they do is scold the employee in front of everyone. There is no respect of privacy given to the employee.

 
At 4/12/2011 9:31 AM, Anonymous Anonymous said...

This is regarding Duane Reade branch
630 3rd Avenue, New York, NY 10017 (212) 682-3191 ‎

I wish I could give this Duane Reade (630 3rd ave) a negative star! They do not even deserve a whole star! My main complaint is with the store manager (active manager as of 4/12/2011). He is the most terrible manager I ever seen in my life! He is extremely rude - rude to customers and rude to his employees. He is constantly yelling at his coworkers and treats them very badly. He forced me to wait for him over 30 min (3 times in a row!!). Very arrogant and wanton / daredevil. I never seen such an awful nasty 40-45 years old man. He should not be just fired - he should be punished as he is constantly rude with customers and his employees and does not learn from his mistakes.... I'll never go there back again until they replace this monster.

 
At 7/09/2011 1:49 PM, Anonymous Anonymous said...

When working at DR I was never told about the week vacation and personal day untill recently right before I was fierd. Does anyone know if DR still has to pay that back pay? I know that they purposly with hold info like that because I've seen it happen to co workers. The managers don't tell you so it would expire. They change your schedual and cut your hrs with letting you know. My manager didn't even pay me for my holiday pay untill the union made a visit to the store. I have yet to met anyone outside of management that enjoyed working at DR. Every story is the same. The company sucks ass but I caught on to their game a few month in and started looking for another job

 
At 3/01/2012 4:46 PM, Blogger millscul said...

I am working in duane reade for last one year. And I am totally agree with. I feel the same way. They only have facilities for customer, not for employee. The only thing in favor of employee is they get 10% discount. And that't not a big thing. Everyone give such discount to employee.They don't even trust their employee. About a 2 month ago my boss get letter from company about checking bags and coat of employees. Now my boss check my bags and coat everyday when I leave store. I mean what the f*** , if u don't have trust on your employee then your company will never get high position. They should understand by giving job they don't become our god. We run their company,without us they are nothing. We can get another job but without employee they can do nothing.
The main reason why I am pissed up is today my boss again get letter saying that
1. employee are not allowed to buy anything during their job hours.(Not even in break!!!)
2. they must buy anything after their shift and the must have manager sign on receipt.

it was very long letter but these two were the worst part of it. I mean come on man, I work 10 hours some days and i am not even allow to buy even a water. That sucks. Plus they don't have water facilities for employee. They must provide water for free to employee. Everyone do that. Any small store or big franchise like seven eleven, dunkin etc . have water available for employees. When I asked my boss about this, she said you should bring water from home. That's crazy because 1 bottle of water don't last more than 2-3 hours.
Another thing we are not allowed to use cell phone. Okay that's fine but why we can't keep it with us?
They thing that we are their slaves. They behave rudely to us and they expect us to behave nicely to customer.
And the one more thing I just had fracture in my hand so I was unable to work for 10-15 days. My boss said bring me doctors not that you can't work.(I usually do delivery stuff). I said okay. I tried but my doctor told me that he can't give me note without appointment. So I asked my boss can she give me 3-4 days to bring note. She said no, she want it at a moment, because she has to do something with that note.(I am not sure what she was talking about). I told her directly that can't you she that I have fracture and I can't work. So she said ,she understand but she want proof. !!!WTF..Then she told me that I will be fired if I don't bring note in two days.She was trying to scare me so, I said fired me , I don't care. The she allowed me one week. So basically they give us unnecessary mental pressure.

 
At 7/17/2012 5:23 PM, Anonymous Anonymous said...

Could it be you were fired because you have terrible grammar? I am surprised you have a college degree as a pharmacist!

 
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At 7/04/2013 3:18 PM, Anonymous Anonymous said...

How do you know its crap were you there? I had two similar situations with managers and pharmacists some of them are very rude and disrespectful!

 
At 7/04/2013 3:22 PM, Anonymous Anonymous said...

I can vouch for that but why did race have to come in the picture I dont think their skin was rude to you it was the person correct? Thats just another way to spread racial discord and this site is not for that.

 
At 10/17/2013 12:20 PM, Anonymous Anonymous said...

Are you blind?? The author clearly indicated he was a pharmacy TECHNICIAN. You'll never see more than one pharmacist working from open to close at a duane reade pharmacy.

 
At 3/26/2014 12:24 AM, Anonymous Anonymous said...

I'm a drug clercks and right now our inventory is low and oh boy dealing with pharmacy issues r a head ache and we as the employers try so hard to fix everything but corporate don't care . Their always on top of us not watching what we do but clocking us wen we do exactly what they want us to so everyday . But still they want us to move the stars and the moon .

 
At 6/07/2015 1:19 PM, Anonymous Anonymous said...

I am a former worker from Dr I actually just quit and yes they did that to my whole store without warning everyone was cut a whole two days one random day and no one came to warn us, or tell us anything. I have bills to pay, I have a child and in college its not fair to do that to us. I got suspended once before because a customer gave me a gift. Smh

 
At 6/07/2015 1:24 PM, Anonymous Anonymous said...

This is another thing I used to work in DR we would be terribly under staffed and sometimes ppl call out so there would be times only one person is at the register. Plus the DR card payment takes so long at times . On top of that customers are never ready they know they about to buy something they gotta dig they bag for the rewards card then for the wallet with the payment card all that takes time

 
At 9/25/2015 3:27 PM, Anonymous Anonymous said...

WOW...5 years later and my post is still up here. I still hate Duane Reade now more than ever. After I got fired, I went to Sanford-Brown trade school to enhance my career as a Pharmacy Technician. I had to do my externship to complete my training. Sanford-Brown was only contracted with Duane Reade at the time( I don't know about now because this was back in 2011). Duane Reade denied my externship because I was a former employee and I got terminated. I was so upset. I'm trying to better myself and all they cared about was the past. I couldn't graduate because of it. Now it's 2015 and I'm doing better than ever. I went to become a CPHT and now I work in a private retail pharmacy making way more I was making at Duane Reade. I love where I'm at right now. DR can kiss my A**. Thanks to all that read this post that can relate to what I had to dealt with. And for those who didn't believe the story was real....Ya'll can kiss my A** as well. :-D

 
At 5/06/2016 4:28 PM, Blogger Unknown said...

I actually got suspended causs i used mu reward card dir some screming customers

 
At 5/06/2016 4:29 PM, Blogger Unknown said...

They told me i an suspended for further notice

 
At 5/06/2016 4:30 PM, Blogger ilmas ashraf said...

I dont know and heard any institute fo this for such minor stuff. Its absurd and makes no sense .

 
At 5/06/2016 4:30 PM, Blogger ilmas ashraf said...

I dont know and heard any institute fo this for such minor stuff. Its absurd and makes no sense .

 
At 5/06/2016 4:30 PM, Blogger ilmas ashraf said...

They told me i an suspended for further notice

 
At 9/19/2016 2:25 PM, Blogger Unknown said...

i tried stock clerk there but literally couldnt do it due to exhaustion.

 
At 2/05/2017 12:03 AM, Anonymous Anonymous said...

screw you farhad and ronnie. im glad im no longer working for this unapreciative company. union rips off employees and then does not defend employees. have no care for employees. health care insurance is trash. feel bad for the employees being overworked and slaved.

 

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